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What to put in a dispatch agreement

Updated October 2026

A written agreement protects both the carrier and the dispatcher. It should spell out who does what, how much it costs, and how either side can walk away.

Must-haves

Services: load booking, negotiation, paperwork, invoicing, after-hours support. Fee: percentage or flat, when it's due and how it's paid. Load approval: the carrier keeps the final say on every load. Rate confirmations: the carrier sees every one. Payment flow: brokers pay the carrier or the carrier's factoring company directly. Authority: the dispatcher acts as the carrier's agent, not as a broker. Access: what logins or documents the dispatcher can use, and that they won't be shared. Term and cancellation: how much notice either side gives. Confidentiality.

This is general information, not legal advice. Have an attorney review your agreement.

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